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About Us

Patriot Smart Security Team Security Installation
2009
Est. Year
Our Story

Built on Trust.
Driven by Protection.

Patriot Smart Security was founded in 2009 with a single mission: to give every homeowner and business the same level of protection that was once only available to large corporations. What started as a small team of certified security professionals in Houston, Texas has grown into one of the most trusted names in the industry.

Over the past 15 years, we have protected more than 26,000 homes and 5,000 businesses across the United States. Our success is not built on aggressive sales tactics — it's built on a simple promise: we do not take final payment until you are completely satisfied with your installation.

15+
Years in Business
31K+
Clients Protected
4.9★
Average Rating
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What We Stand For

Our Mission & Core Values

Every decision we make, every system we install, and every customer we serve is guided by these principles.

Our Mission Statement
To deliver professional-grade security to every home and business — with unmatched response times, cutting-edge technology, and a commitment to complete customer satisfaction before any final payment is made.
Core Values

The Principles That Guide Us

01
Integrity First
No hidden fees, no aggressive contracts, and no final payment until you are 100% satisfied. Our word is our bond — always.
02
Excellence in Service
From the first call to final walkthrough, we hold ourselves to the highest standard of professionalism and genuine customer care.
03
Rapid Response
Every second counts. Our monitoring team responds in under 15 seconds and coordinates with authorities immediately — no exceptions.
04
Community Commitment
We prioritize local hiring, support neighborhood safety programs, and treat every customer like a neighbor.
05
Continuous Innovation
We upgrade our technology continuously — AI cameras, smart automation, cloud monitoring — so clients always have the best protection available.
06
Transparent Pricing
What we quote is what you pay. No surprises, no fine print. Pricing fully explained before any work begins.
By The Numbers

Our Values, Proven in Results

Our values are not just words on a wall. They are reflected in every metric we track, every review we receive, and every client we protect. This is what 15 years of living these values looks like in practice.

99.9%
System Uptime Rate
Cellular backup and battery failover ensure your system never goes dark — even during power outages or internet failures.
15 sec
Average Emergency Response
Independently verified and consistently ranked the fastest response time in the industry.
4.9
Customer Satisfaction Rating
Across 2,400+ verified reviews on Google, BBB, and Trustpilot — consistently rated the best in the industry.
15+
Years in Business
31K+
Clients Protected
50
States Covered
$0
Hidden Fees
Our Credentials

Trusted. Certified. Award-Winning.

Our reputation is built on results, verified by industry leaders, and backed by thousands of satisfied customers.

Patriot Certified Team
A+
BBB Rated
Why Choose Us

Recognition Earned Over 15 Years

Patriot Smart Security has spent over 15 years earning the trust of our customers and the recognition of industry leaders. Our certifications are not just badges — they represent rigorous standards that we meet and exceed every single day.

From our UL-listed monitoring center to our ESA-certified technicians, every part of our operation is independently verified and held to the strictest professional standards in the industry.

Best Security Company — 3 Years Running
Security Industry Association (SIA)
2022 · 2023 · 2024
Top Rated Home Security Provider
Consumer Protection Bureau
Three Consecutive Years
Excellence in Monitoring — Five Diamond
Central Station Alarm Association (CSAA)
Highest Industry Certification
Best Customer Satisfaction Award
National Security Alliance
4.9 / 5.0 — 2,400+ Verified Reviews
Our Commitment
Every Certification We Hold Means Something Real to Our Customers
These are not honorary awards. Each certification requires annual audits, performance reviews, and strict operational standards — ensuring you receive the highest level of protection available.
Annual third-party security audits
Technicians recertified every 2 years
Monitoring center reviewed quarterly
Customer satisfaction tracked monthly
Zero unresolved BBB complaints
Get In Touch

We'd Love to Hear From You

Have a question, need a quote, or want to learn more? Our team is ready to help — no pressure, no obligation.

Contact Us Directly

Whether you prefer to call, email, or fill out the form — we respond to every inquiry within 24 hours. Our team of security experts is ready to help you find the right solution.

Headquarters
1420 Security Blvd, Houston, TX 77001
Emergency Line
Business Hours
Monday – Friday8:00 AM – 8:00 PM
Saturday9:00 AM – 6:00 PM
Sunday10:00 AM – 4:00 PM
Monitoring Center24 / 7 / 365
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Support Center

Frequently Asked Questions

Everything you need to know about our home security systems, installation, and monitoring.

Installation
At Patriot Smart Security, we offer professional installation by certified technicians for all packages. Our team handles everything — from mounting cameras to configuring your control panel — so you don't have to worry about a thing.
Most residential installations are completed in 2–4 hours, depending on the size of your home and the number of devices. Our technicians work efficiently and will walk you through the system before leaving.
Our team takes great care to minimize disruption. Most systems use wireless sensors and mounts that require minimal drilling. Any surface penetrations are kept as discreet as possible.
Monitoring
Our monitoring centers are staffed around the clock, 365 days a year. When an alarm is triggered, our team is alerted in as little as 15 seconds and will immediately contact you, then dispatch emergency services if needed.
No problem. Our systems include cellular backup connectivity, so even if your Wi-Fi goes down, your home stays protected and our monitoring center stays connected to your system.
Yes — you'll receive instant push notifications on your smartphone the moment any sensor or camera detects activity. You can customize alert preferences in the mobile app.
Cameras & Equipment
Absolutely. Our AI smart cameras feature color night vision up to 130 feet using built-in spotlights and infrared LEDs, eliminating blind spots even in complete darkness.
Recordings are stored securely in the cloud for up to 30 days depending on your plan. Access footage anytime from your mobile app or web dashboard.
Yes. All outdoor cameras are rated IP66 weather-resistant, designed to withstand rain, dust, extreme heat, and cold — keeping your perimeter protected year-round.
Billing & Contracts
No. Unlike most competitors, Patriot offers no long-term contracts. You're free to cancel at any time. We believe in earning your trust through service quality — not locking you in.
We only ask for payment once you are 100% satisfied with your installation. We won't request final payment until every step is completed to your full satisfaction.
Monitoring plans start at $29/month. All plans include 24/7 professional monitoring, mobile app access, and cellular backup. Final price depends on your chosen package.
Mobile App & Smart Home
The Patriot app gives you full control from anywhere:
  • Arm/disarm your system remotely
  • View live and recorded camera footage
  • Receive instant motion alerts
  • Control smart locks, lights, and thermostats
  • Manage multiple properties from one dashboard
Yes. Our system integrates seamlessly with Amazon Alexa, Google Home, and Z-Wave platforms, so you can arm your system with a voice command or automate it with existing smart home routines.
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